Effective Date: November 19, 2024
1. Introduction
Upkid, Inc. (“Upkid,” “we,” “us,” or the “Company”) is a software company that created and maintains an online marketplace for jobs.Customers with access to the marketplace (“Customers”) can use the Upkid Platform (“Platform”) to connect with geographically distributed independent contractors (“Teachers” or “you”) seeking opportunities to perform services primarily on short-term basis. Teachers with access to the marketplace can use Upkid’s App (the “Upkid App”, “Upkid Mobile Application”, “Upkid WebApplication” or the “Application”) to find, review, and, if they so choose, select among requests for services from Customers at their discretion.
When you use our Platform as a Customer or Teacher (collectively “user” or“you”), you share your information with us. We respect your privacy and want to be upfront about the information we collect, how we use it, whom we share it with, and inform you about the controls we give you to access, change or deactivate your account information.
Our Privacy Policy describes our practices regarding personal information(“Personal Data”) that we collect from users through our websites, the Upkid mobile application, the Upkid platform, and related media or services.
This Privacy Policy is incorporated into, and considered a part of, the Terms of Use or Customer Agreement that you agree to, when you use our Platform. If you have questions about anything you read here, just contact us at Teacher Support or Customer Support (as per the “Contact Us” section located at the bottom of this policy).
We respect your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, and share your information, including mobile numbers and SMS opt-in data. We do not share mobile or SMS opt-in data with third parties for marketing or promotional purposes.
2. Information We Collect
We collect Personal Data in the following ways: (1)information you provide, (2) information we get when you use our Platform, and(3) information we collect from users and third parties.
Information You Provide
We collect information from you when you interact with our Platform. The specific Personal Data we collect is dependent on how you use our Platform.
If you use our Platform as a Teacher, we collect information needed to complete the sign-up process, notify you of available jobs, provide you with information and updates relating to jobs or the platform, confirm your arrival and departure from accepted jobs, and to coordinate payment to you for work performed.
If you use our Platform as a Customer, we collect information needed to open a customer account, promote the short-term jobs you have posted for Teachers, provide you with updates relating to those jobs, and charge you for the work performed by Teachers and use of the Platform.
Text Messaging Consent Data: When you opt in to receive SMS notifications or other communications from us, we collect your mobile number and consent information. This data is used solely to deliver the messages you requested and for operational purposes. It will not be shared with any third parties for marketing or promotional activities.
Information We Get When You Use Our Platform
When you use our Platform, we collect information about how you’ve used it. We collect information when you visit our website, use our mobile applications, use our platform, interact with a Customer’s website, or communicate with us through our customer support teams. We’ll collect whatever information you volunteer or that we need to resolve your question.
Here’s an in-depth explanation of the types of Personal Data we collect when you use our Platform:
Sign-up Process. When you sign up for an account with us, we collect Personal Data from you, such as your name(s), phone number, address, zip code, location, e-mail, professional title, photographs, company name, signature, and password.
Third parties authorized by us. Our authorized third parties (e.g., payment processors) may collect Personal Data including your credit card number, bank account information, driver’s license or passport, social security number, and location for the purpose of providing related services that may be necessary to your use of certain aspects of our Platform, including, without limitation, confirming your arrival and departure from accepted jobs, and coordinating payment to you for work performed.
Communicating with us. We also retain information on your behalf, such as thePersonal Data described above and any information that you submit to us. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, any other information to verify you, as well as any other content included in the e-mail, in order to send you a reply.
Public forums. When you create a public profile, participate in our events or services, or post in our public support forums, you consent to the collection and disclosure of your information to other users of our websites and forums.The information contained in your posting will be stored on our servers and shared with other users who have access to the forum.
Usage information. We collect information about your activity when you visit our website, when you use or run our mobile applications, or when you visit a Customer’s worksite. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services.
Information collected on our website. Our website uses cookies and other technology to function properly, to keep our Platform secure, and to provide you with a personalized experience. We collect information about your activity, browser, and device such as your IP address, device type identifiers, operating system, Internet browser type, and language. We link the information we store in cookies to the Personal Data you provide us while on our site. For more information on cookies, please see our Cookie Policy here.
Location information. When you use our Platform, we may collect information about your location using methods that include GPS. Our Platform includes the use of Google Maps features and content. Your use of Google Maps features and content is subject to the then-current versions of the: (1) Google Maps/GoogleEarth Additional Terms of Service; and (2) Google Privacy Policy.
Information We Get From Users and Third Parties
We may also collect information about you from our users and third parties. If you are a Teacher, we may receive information about you from Customers and combine it with information we receive from or about you. We may also collect information from publicly or commercially available sources. If you choose to share any Personal Data with us, you agree that you have obtained permission to share such information with us.
3. How We Use Your Information
We use the information you submit to us to provide our Platform, to improve our Platform, to facilitate the relationship we have with our users, for safety and security reasons, and to provide you with a personalized experience when using our Platform.
To provide our Platform. We use information you provide to keep our Platform and operations up and running. Specifically, your Personal Data is used for the creation, maintenance, and security of your account, to identify you as a user in our system, to provide administration of our Platform, to send you an e-mailto verify ownership of the e-mail address provided by you when your account was created, to send you administrative e-mail notifications, to send you alerts you have configured, to notify you of available jobs, to pay you for work performed, to charge you for work performed, and to send you promotional communications.
To improve our Platform. We use the information you provide to develop and test new products and features on our mobile application and related services, and improve our current products and features, and to advertise our Platform to you and other users. For example, we may use Personal Data to better personalize the jobs that our app displays to Teachers.
To facilitate the relationship between our users. If you are a Teacher, we may share portions of your Personal Data, including contact information and photograph, with Customers to communicate the acceptance of your job and to allow Customers to communicate with you regarding current and future jobs, or with other Teachers in order to alert them to Teachers who might have accepted the same work. Customers may retain your contact information after jobs are complete. In order to notify you of suitable jobs, and to notify Customers when you are arriving onsite or leaving the site, we use the location information provided by your phone through the mobile application. We may receive updates to your location even when the mobile application is running in the background.You are able to use your phone settings to prevent Upkid from obtaining your location. However, this will mean that you will be unable to receive notifications from Upkid of available jobs. We also may collect and share information about you if you were referred to Upkid by another Teacher or if you referred another Teacher to Upkid. More specifically, we may share the following information with the other Teacher: (1) your photograph; (2) your account status (i.e., whether and when you have signed up on our mobile application); (3) whether and when you have accepted your first job; (4)whether and when you have completed your first job; (4) your customer rating on your first job (if applicable); (5) your telephone number and e-mail address so that other Teachers can communicate with you about Upkid; (6) your recent job history, including the date, time, and location of your recent jobs, and the specific Customers that posted them; and (7) your upcoming jobs, including the date, time, and location of the jobs, the estimated payment for the jobs, and the Customers that posted them.
For safety and security. We use some Personal Data to enhance our security in our mobile application, websites, platform, and related services.
For marketing and advertising. We use information we receive from you through your activity on our websites, mobile application, platform, and related services or any other information or content you provide to us or permit us to receive or access to improve our advertising services, ad targeting, and ad measurement, so that we can provide you or other current or potential users with a personalized experience. This means that you may see ads that are personalized to you based on your location or your interests. Along these lines, and to the extent permitted by applicable law, you grant Upkid a worldwide, non-exclusive, transferable, sub licensable, royalty-free license, right, and permission to use, copy, modify, create derivative works of, transmit, publish, post, broadcast, publicly and digitally display and perform and distribute any content that you provide to or share with Upkid, as-is or as-edited. Such license shall also permit Upkid to use that content and other information related to your use of the Platform for the purposes of (i) growing Upkid communities, (ii) conducting marketing activities and analyses, (iii)conducting statistical analyses and; (iv) maintaining or making improvements to the Platform. Mobile numbers and text messaging opt-in data are explicitly excluded from marketing and advertising use. These data are protected and used only for operational purposes.
4. How We Share Your Information
We value your privacy and are committed to limiting the sharing of your information to only what is necessary to provide and improve our services. We do not share mobile numbers or SMS opt-in data with third parties for marketing or promotional purposes.
Authorized Service Providers
We may share your Personal Data with service providers authorized to perform services on our behalf. These include, but are not limited to:
- Payment processing
- Customer support
- Web hosting
- Information technology
- Fraud prevention
- Marketing and analytics services
These providers are contractually obligated to use your data only for the services they perform for us and to maintain strict confidentiality and security.
Compliance, Safety, and Security
We may disclose your Personal Data if we believe it is necessary to: Comply with legal obligations, valid legal processes, or governmental requests.
1. Investigate, remedy, or enforce violations of agreements between you and Upkid.
2. Protect the rights, property, or safety of Upkid, its users, or the public.
3. Detect and resolve fraud or security issues.
Corporate Transactions
If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be disclosed to facilitate this transaction, as permitted by law.
Enhanced Protections for Mobile and SMS Data
We implement strict safeguards to protect mobile numbers andSMS opt-in data:
- Exclusion from Marketing: Mobile numbers and SMS opt-in data are not shared for marketing or promotional purposes.
- Subcontractors: Subcontractors supporting SMS delivery services may access this data solely to resolve delivery issues or maintain service reliability.
- Encryption: Mobile numbers and SMS-related data are encrypted during transmission (SSL/TLS) and at rest (AES-256).
- Access Control: Only authorized personnel withjob-specific roles can access SMS data, with access logs maintained formonitoring.
- Audits: Regular audits ensure compliance with security protocols and identify potential vulnerabilities.
Exclusion of SMS Data from Marketing
We never share mobile numbers or SMS opt-in data with third parties for marketing purposes. These data are collected and maintained solely for operational purposes, such as delivering requested notifications.
5. Your Rights And Choices Regarding Your Data
You have control over your Personal Data and can change orrequest to delete your personal information, deactivate your account, orrequest to opt-out in the following ways:
All Users
Change your personal information. You may change some parts of your PersonalData in your account via our websites, mobile application or by contacting us.You may also request that we delete your Personal Data in our possession, andwe will consider any such request in accordance with applicable law,regulations, and directives. Please note that we may not be able to delete someor all Personal Data. For example, we may retain Personal Data about a user forlegitimate business or legal purposes, if it may be necessary to prevent fraud,for account recovery purposes, as retained in our data backup systems or cachedor archived pages, or if otherwise permitted or required by applicable law,regulations, or directives.
You may request access to, modifications to, and deletion of your Personal Databy contacting us at Upkid Customer Support (https://www.upkid.com/contact), orwriting to us at Upkid, Inc., 3450 Triumph Blvd Suite 102; Lehi, UT 84043,U.S.A.; Attention: Upkid Legal Department.
Deactivate your account. You may deactivate your account by sending us a message. While your account is deactivated, you will not be able to use ourPlatform, including accessing your account, using our mobile application, or using our platform. If at any point you want to reactivate your account, just contact us at Upkid Customer Support (https://www.upkid.com/contact).
Opt-out of promotional emails. We may periodically communicate with you to directly promote the use or purchase of our Platform or other services. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to opt-out by following the unsubscribe instructions provided in the e-mail or other communication you receive or by contacting us directly.Should you decide to opt-out, we may share your e-mail address or other contact information with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail or other communication preferences, we may send you notices of any updates to our Terms of Use or Privacy Policy. We will still send you transactional and relational emails about your use of the Platform. SMS Consent and Opt-Outs. Users may control how we use their mobile numbers and SMS data:
- SMS Consent: SMS opt-in data is collected with explicit user consent and used exclusively for the stated purposes. Users can withdraw consent at any time.
- Opt-Out of SMS Communications: You may stop receiving SMS notifications by following the opt-out instructions provided in each message orby contacting us directly.
California Residents
The California Consumer Privacy Act provides some California residents with theadditional rights listed below.
Right to Know. You have the right to know and see what data we have collectedabout you over the past 12 months, including:
The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose for collecting your personal information;
The categories of third parties with whom we have shared your personalinformation; and
The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personalinformation we have collected from you (and direct our service providers to dothe same). There are a number of exceptions, however, that include, but are notlimited to, when the information is necessary for us or a third party to do anyof the following:
Complete your transaction;
Provide you a good or service;
Perform a contract between us and you;
Protect your security and prosecute those responsible for breaching it;
Fix our system in the case of a bug;
Protect the free speech rights of you or other users;
Comply with the California Electronic Communications Privacy Act (Cal. PenalCode § 1546 et seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation; or
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.Mobile numbers and SMS opt-in data are treated with strict confidentiality and are never shared with third parties for marketing or promotional purposes. These rights extend to SMS data.
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights underCalifornia law, please contact us using one of the following methods:
Website forms: located at Upkid Customer Support(https://www.upkid.com/contact).Physical mail: You may write to us at the address contained in the “Contact Us”section below to exercise rights.
To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
Response Timing and Format. We aim to respond to a consumer request for accessor deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
6. Children’s Privacy
The Platform is not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take commercially reasonable steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at Upkid Teacher Support or Customer Support.
7. Changes to This Privacy Policy
We may revise our Privacy Policy from time to time. If we make any material changes in the way we use your Personal Data, we may notify you by sending you an e-mail to the last e-mail address you provided to us orby prominently posting notice of the changes on our website and updating the“Effective Date” legend at the top of this page. Changes to this Privacy Policy will be effective on the Effective Date reflected at the top of this page. By continuing to use our Platform, websites, mobile application, platform, or otherwise keep in touch with us, you acknowledge that you accept the changes to the Privacy Policy and agree to be bound by these terms and conditions.
Any changes to how we handle mobile numbers and SMS opt-in data will be communicated clearly to all users. If significant updates are made to this Privacy Policy that affect how we use your SMS data, we will notify you in advance and request your renewed consent as necessary.
8. Contact Us
If you have any questions or comments about this Privacy Policy (including if you need to access this policy in an alternative format), your personal information, our use and sharing practices, or your choices regarding your information, please contact us electronically at Upkid Customer Support (https://www.upkid.com/contact), or via physical mail at:
Upkid, Inc.
3450 Triumph Blvd Suite 102
Lehi, UT 84043, U.S.A.
Attention: Upkid Legal Department
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